We have a 30-Day Hassle Free Return Policy. If you are not satisfied with your purchase, items can be returned within 30 days of receipt of order. Items must be in their original, unused condition, with no signs of damage or wear, and all labels still attached.

The below items are ineligible for return or exchange:

• Personalized or Custom Items
• Sale or Clearance Items
• Dated or Collectible Items
• Items marked delivered more than 30 days ago

Upon receiving your returned items, it generally takes up to 5 business days to process the return. However, during busy periods, processing may take longer, so please allow up to 14 business days. 

To return items, please use your preferred carrier service that offers a trackable postage option and receive a tracking number when returning your package to ensure proof of delivery. We are not  responsible for any parcels lost during transit.

Please send domestic returns to:  
NWSL Shop
ATTN: Returns- Order #
Address

International returns: please refer to the website where the order was placed for instructions.

This service is only offered on items that were damaged, workmanship fault, or error on our part. Please follow the instructions below to file a claim and request a prepaid return label.

If you find that the merchandise you've received from us is of unsatisfactory quality, damaged or defective, please contact the Customer Service Team to submit a damage claim.

To address the issues quickly, please  be prepared to provide the following details:

• Order number
• Description of the damage 
• 2-3 clear photos of the damaged/faulty item (including tags) 
• If the damage was caused during transit, provide a photo of the packaging as well 
• Your preferred resolution - refund or replacement (the team will accommodate where possible) 

Once the support team has documented the damage, they will provide you with return instructions, including the return address and any necessary forms to include with your return.

To exchange items, kindly return the unwanted item(s) and place a new online order.

You will be responsible for shipping fees associated with the return/exchange. Please use your preferred carrier service that offers a trackable postage option and  receive a tracking number when returning your package to ensure proof of delivery.

We will honor the original purchase price when you reorder the same style number for another color or size. For assistance with reapplying any discounts, feel free to contact Customer Service.

Please follow the Mailing Your Return steps from above to get your original item back to us.

If you need to change or cancel your order, please email  us through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact customer support promptly for assistance. 

If your order has been processed, the customer support team will provide you with information about how to return the item. 

Please Note: 

• Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.
• Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement.
• Personalized Jerseys: Please allow 1-3 weeks for production and shipping of personalized game jerseys, or 4-6 weeks for production and shipping of personalized Specialty/Authentic jerseys. This includes time to process, customize and ship your officially licensed personalized jersey.

All sales are final for personalized jerseys.